At Equilibria, we are committed to your wellness routine!

If you’re using our products as directed and aren’t seeing the expected results, we’ll keep working with you to make it right. That’s our promise to you. Click here to connect with our team via email or connect with us over the phone M-Th from 9am – 5pm at (312) 496-3153.

Refunds of any kind are honored at the sole discretion of the Equilibria Member Support Team.

Orders lost or damaged in transit:

At its sole discretion, Equilibria may replace product(s) proven to be lost by its shipping providers. If your order arrives damaged, please contact us with detailed information and photographs of the damaged products within 7 business days of delivery. Our Support teams are unable to process refunds for orders returned to us without prior communication and approval.



Please note: In the rare occurrence of a negative reaction, please stop use and contact your healthcare provider. And, for any concerns related to policies, products, packaging, or shipments, always feel free to reach out to our Member Support team.